Refund Policy

At Blooming Roots, we are committed to providing our customers with the highest quality flower bouquets, flower arrangements, flower services, baby delivery room setups, and event setups. We take pride in the freshness and beauty of our products, and we want you to be completely satisfied with your purchase. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.

A. Refund Eligibility
We will consider refund requests under the following circumstances:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order and provide proof to justify the complaint. We will investigate the issue and may offer a replacement or refund, depending on the nature of the problem.
2. Customer Error: No refund is applicable for any occasion arising from Customer error, including but not limited to incorrect information provided by the Customer, refusal of the receiver to receive the item beyond the control of Blooming Roots, and duplicate order upon checkout supposing that there was no technical issue during the processing of payment.
3. Cancellation: If you need to cancel your order, you may be eligible for a refund depending on the timing of your cancellation. Please refer to our cancellation policy for more information. 

To request a refund, please follow these steps:

C. Refund Timeline
Refunds will be processed within 5 days of approval. Please note that it may take additional time for the refund to appear in your bank or credit card statement.
 

D. Non-Refundable Items

Please be aware that certain items are non-refundable:

• Customized or personalized products.
• Perishable items that have been accepted and consumed.
• Products that have been damaged due to customer mishandling.

E. Cancellation Policy
Please refer to our separate cancellation policy for details on canceling your order.
 

F. Contact Information

If you have any questions or concerns about our refund policy, please contact us using the following information:
Bloomingroots.co
Email: info@bloomingroots.co
Phone: +971527323999
 

G. Policy Updates
We reserve the right to modify or update our refund policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review these changes periodically.
By making a purchase with bloomingroots.co, you agree to abide by this refund policy. We appreciate your trust in our products and services, and we are dedicated to providing you with the best possible shopping experience.